Enterprise Licensing & Support

Pricing

Call for Pricing. Contact us at info@cloudmediaworks.com to discuss enterprise licensing and support.

Presenter and Studio packages

For heavier narration, more voices and more storage. Sign up and choose a package in your account, or contact us to discuss enterprise licensing.

Presenter 300 — Monthly

$29/mo

Translation, image generation and more text-to-speech minutes for regular use.

Included in every plan

Victor, your AI assistant

Sound effects and music for any scene or clip

300 text-to-speech minutes / month
Image generation: a picture for every scene, in one run
On-screen translation
1 Custom or Designed voice — design or clone your own
1 GB storage for scripts and images

Choose Presenter 300

Presenter 300 — Annual

$290/yr

2 months off vs. monthly.

Included in every plan

Victor, your AI assistant

Sound effects and music for any scene or clip

300 text-to-speech minutes / month
Image generation: a picture for every scene, in one run
On-screen translation
1 Custom or Designed voice — design or clone your own
1 GB storage for scripts and images

Choose Presenter 300 Annual

Studio 1000 — Monthly

$99/mo

For heavier narration and storage needs.

Included in every plan

Victor, your AI assistant

Sound effects and music for any scene or clip

1,000 text-to-speech minutes / month
Image generation: a picture for every scene, in one run
On-screen translation
2 Custom or Designed voices — design or clone your own
10 GB storage for scripts and images

Choose Studio 1000

Studio 1000 — Annual

$990/yr

2 months off vs. monthly.

Included in every plan

Victor, your AI assistant

Sound effects and music for any scene or clip

1,000 text-to-speech minutes / month
Image generation: a picture for every scene, in one run
On-screen translation
2 Custom or Designed voices — design or clone your own
10 GB storage for scripts and images

Choose Studio 1000 Annual

Support hours

Monday through Friday, 8:00 AM to 5:00 PM Pacific Time (PST/PDT).

Support tiers

Tier 1

Email support for setup guidance, troubleshooting, and standard product use. Custom development, integrations, and dedicated SME services are quoted separately.

Initial response target: Two business days

Included SME allowance: No bundled SME allowance

Tier 2

Tier 1 support plus scheduled troubleshooting calls.

Initial response target: One business day

Included SME allowance: No bundled SME allowance

Tier 3

Tier 2 support plus scheduled SME consultations and up to one technical review per month, upon customer request.

Initial response target: One business day

Included SME allowance: Up to 60 SME hours per month

Tier 4

Tier 3 services with priority scheduling and an increased SME allowance. The technical review remains available upon request.

Initial response target: One business day

Included SME allowance: Up to 80 SME hours per month

Good to know

Response times are initial response targets, not resolution guarantees.
Tier 4's SME allowance replaces Tier 3's; allowances are not combined.
Unused SME hours expire at the end of each month and do not roll over.
Work beyond the included monthly allowance is quoted separately and requires your approval before work begins.